Privacy Policy for Le Creusety

At Le Creusety, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you use our website (lecreusety.com) and engage with our services. By accessing or using our site, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Identification Information: This includes details such as your name, email address, phone number, shipping address, and billing address, which you provide when placing an order, creating an account, or contacting our customer service (e.g., via [email protected]).
  • Payment Information: When making a purchase, we collect payment details (e.g., credit/debit card numbers, expiration dates) through secure third-party payment processors. Le Creusety does not store full payment card information on our servers.
  • Technical and Usage Data: Automatically collected information about your interaction with our website, such as your IP address, browser type, device information, pages visited, and the duration of your stay. This data is gathered using cookies and similar tracking technologies (see Section 3 for details).
  • Communication Data: Records of your interactions with us, including emails, live chat messages, or feedback submitted through our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Orders: Fulfill your purchases, arrange shipping, process payments, and send order confirmations or delivery updates.
  • To Provide Customer Support: Respond to your inquiries, resolve issues, and offer assistance via email ([email protected]) or other communication channels.
  • To Improve Our Services: Analyze usage data to enhance our website, product offerings, and user experience. This includes understanding customer preferences and tailoring content to better meet your needs.
  • To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or events. You can opt out of these communications at any time (see Section 6).
  • To Ensure Security: Protect our website, users, and business from fraud, unauthorized access, or other illegal activities.
  • To Comply with Legal Obligations: Fulfill tax, accounting, or regulatory requirements as mandated by law.

3. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us:

  • Remember your account login details (if you create an account).
  • Track items in your shopping cart.
  • Analyze how visitors use our site to improve functionality.
  • Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings, but disabling cookies may limit certain features of our website (e.g., unable to save items in your cart).

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our business, such as payment processors (e.g., PayPal, Stripe), shipping companies (e.g., FedEx, UPS), and email service providers. These partners are contractually obligated to protect your information and use it only to perform services on our behalf.
  • Legal Authorities: If required by law, court order, or to protect our legitimate business interests (e.g., investigating fraud or complying with a regulatory request).
  • Business Transitions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, who will be bound by this Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of sensitive data (e.g., payment information) using Secure Sockets Layer (SSL) technology.
  • Regular security audits and updates to our systems.
  • Restricted access to personal data within our organization, limited to employees who need it to perform their roles.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to safeguard your data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: Request a copy of the personal data we hold about you or ask to update inaccuracies.
  • Deletion: Request the removal of your personal information, subject to legal or contractual obligations (e.g., retaining order records for tax purposes).
  • Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing message or contacting us at [email protected].
  • Restrict Processing: Ask us to limit how we use your data in specific circumstances.

To exercise these rights, please contact our customer service team at [email protected]. We will respond to your request within a reasonable timeframe, typically 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Order details are kept for tax and accounting purposes (usually 7 years).
  • Account information is stored until you request its deletion.
  • Marketing data is retained only as long as you consent to receive promotional communications.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and revising the “last updated” date below. We encourage you to review this policy periodically.

Last updated: 2025.08.08

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

[email protected]