Shipping Policy for Le Creusety
At Le Creusety, we are committed to ensuring your kitchenware, cookware, stoneware, and wine accessories reach you in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process, including order processing, delivery timelines, and related policies.
1. Order Processing
- Orders placed on our website are typically processed within 24 hours (the day after the order is placed), excluding weekends and holidays.
- We will send you an order confirmation email immediately after you place your order, and a shipping confirmation email with tracking information once your order has been dispatched.
2. Delivery Timeline
- After your order is shipped, we estimate delivery to take 5 days or less, regardless of your location worldwide.
- Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, natural disasters, or carrier disruptions. We will do our best to keep you informed of any significant delays.
3. Shipping Destinations
- We offer shipping to all countries worldwide. There are no restrictions on the destinations we ship to.
4. Shipping Costs
- We are pleased to offer free shipping on all orders, regardless of the order value or destination. There are no hidden shipping fees or surcharges.
5. Shipping Carriers
- We work with a variety of reputable shipping carriers to ensure your order is delivered safely and efficiently. The carrier used will depend on your location and the size of your order.
- You can track the progress of your shipment using the tracking number provided in your shipping confirmation email.
6. Customs and Duties
- For international orders, please note that you may be responsible for paying customs duties, taxes, or other fees imposed by your country’s government. These charges are not included in the order price or shipping cost, as they vary by country.
- We recommend checking with your local customs office for information on any potential charges before placing your order.
7. Undelivered Packages
- If your package is marked as delivered but you have not received it, please check with your neighbors, building management, or local post office first, as packages are sometimes left in a safe location.
- If you still cannot locate your package, please contact our customer service team at [email protected] within 10 days of the estimated delivery date. We will investigate the issue and assist you in resolving it.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at:
Last updated: 2025.08.08