Refund Policy for Le Creusety
At Le Creusety, we strive to ensure your satisfaction with every purchase of our kitchenware, cookware, stoneware, and wine accessories. This Refund Policy outlines the terms and conditions under which refunds will be processed.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Period: The product must be returned within 60 days of the delivery date. Products returned after this period will not be eligible for a refund.
- Condition of Products: The product must be unused, unopened, and in its original condition, including all packaging, tags, accessories, and documentation. Products that have been used, damaged, or altered will not qualify for a refund, unless the damage or defect occurred during shipping or is due to a manufacturing fault.
- Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email, receipt, or order number.
2. Refund Process
If you wish to request a refund, please follow these steps:
- Initiate the Return Request: Contact our customer service team at [email protected] with your order number, the reason for the return, and photos of the product (if applicable, e.g., for damaged items). Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product.
- Ship the Product Back: Package the product securely, include the RMA number on the package, and ship it to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure the product reaches us safely.
- Inspection of Returned Items: Once we receive the returned product, our team will inspect it to verify that it meets the eligibility criteria outlined in Section 1. This inspection typically takes 1–3 business days.
- Processing the Refund: If the returned product is eligible for a refund, we will process the refund within 5–10 business days of approving the return. The refund will be issued to the original payment method used for the purchase.
3. Refund Methods
Refunds will be processed using the same payment method that was used for the original purchase. For example:
- If you paid with a credit or debit card, the refund will be credited back to that card.
- If you used a third-party payment processor (e.g., PayPal), the refund will be sent to your account with that processor.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s processing times. This is beyond our control, but we will provide confirmation once the refund has been initiated.
4. Exceptions
The following circumstances are exceptions to this Refund Policy:
- Customized or Personalized Products: Products that have been customized or personalized according to your specific requests are not eligible for a refund, unless they are defective.
- Final Sale Items: Any products marked as “final sale” or “non-returnable” at the time of purchase are not eligible for refunds.
- Shipping Errors by the Customer: If a refund is requested due to an incorrect shipping address provided by you, and the product was delivered to that address, no refund will be issued unless the product is returned in accordance with the eligibility criteria.
5. Partial Refunds
In some cases, a partial refund may be issued:
- If the product is returned with missing parts, accessories, or packaging, a partial refund may be granted at our discretion, deducting the cost of the missing items.
- For products that are returned in a condition that does not fully meet the eligibility criteria but are still in a resalable state, a partial refund may be considered.
6. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer service team at:
Last updated: 2025.08.08