Terms of Purchase for Le Creusety

These Terms of Purchase govern all orders placed through Le Creusety’s website (lecreusety.com) for the purchase of kitchenware, cookware, stoneware, and wine accessories. By placing an order, you agree to be bound by these terms.

1. Order Placement and Confirmation

  • Order Submission: When you place an order on our website, you are making a binding offer to purchase the selected products. All orders are subject to availability and our acceptance.
  • Order Confirmation: Upon successful submission of your order, you will receive an automated email confirmation at the email address provided during checkout. This confirmation includes your order number, details of the products purchased, total amount charged (in USD), and shipping information. Acceptance of your order is final once this confirmation is sent, unless we notify you otherwise (e.g., due to product unavailability).

2. Pricing and Payment

  • Currency: All prices on our website are displayed and charged in USD (United States Dollars).
  • Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as indicated at checkout.
  • Payment Authorization: By providing your payment details, you authorize us to charge the total order amount (including applicable taxes, if any) to your chosen payment method. Payment must be successfully processed before your order is shipped.
  • Price Accuracy: We strive to ensure all prices are accurate, but in the event of a pricing error, we reserve the right to cancel the order and notify you of the correction. You may then choose to reorder at the correct price or cancel without obligation.

3. Shipping and Delivery

  • Processing and Shipping Time: Orders are processed promptly after placement. We aim to ship all orders the day after they are placed.
  • Delivery Timeline: Following shipment, delivery is estimated to take 5 days or less from the shipping date, regardless of the destination.
  • Global Free Shipping: We offer free shipping worldwide on all orders, with no minimum purchase required.
  • Shipping Updates: Once your order is shipped, you will receive a shipping confirmation email with tracking information (where available) to monitor the delivery status.
  • Delivery Responsibility: We are not liable for delays in delivery caused by factors beyond our control (e.g., customs delays, natural disasters, or carrier disruptions). Risk of loss or damage to products passes to you upon delivery.

4. Returns and Refunds

  • Return Period: You may return any unused, unopened, and undamaged products for a full refund within 60 days of the delivery date. Products must be returned in their original packaging with all accessories and tags intact.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the product. You are responsible for ensuring the product is safely shipped back to us; we recommend using a trackable shipping method.
  • Refund Processing: Once we receive and inspect the returned product (and confirm it meets the return conditions), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase.
  • Non-Refundable Items: Customized or personalized products are not eligible for return unless defective.

5. Product Availability

  • All products are subject to availability. In the event a product is out of stock after your order is placed, we will notify you via email and either offer a substitute product (with your approval) or issue a full refund.

6. Limitation of Liability

  • Le Creusety shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to loss of use, loss of profits, or delays in delivery beyond our control.
  • Our total liability for any claim related to a purchase shall not exceed the total amount paid for the product(s) in question.

7. Changes to Terms

We reserve the right to update these Terms of Purchase at any time. Any changes will be posted on this page with the “Last Updated” date revised. Your continued use of our website or placement of orders after such changes constitutes acceptance of the updated terms.

8. Contact Us

For questions or concerns regarding these Terms of Purchase, please contact our customer service team at:

[email protected]

Last updated: 2025.08.08